How can I confirm the warranty for this product?
The warranty is 3 years or 10 million kilometers after installation. You can confirm the warranty by these two ways below:
(1) Fill and fax the "Customer service reply" in product specification to DEFEND GROUP.
(2) Log in full profile on DEFEND website.
※Unavailable information on website will be according to vehicle license or products manufactured date.
What should I do if I lose the key? Can I make a copy of the backup key at a regular key store?
This product uses a special patented lock cylinder structure and high rigidity to prevent damage, so it is hard for professional blacksmiths to crack and decipher. As a result, the key cannot be copied in general key stores. If the key lost, please contact your local agency.
※It is not a warranty when the cylinder is broken by wrong duplicate keys from other stores.
Can I still use the original gearshift lock when I get a new car?
The lock is specifically designed for each car, so it cannot be used for another car.
How can I fix the gearshift lock if it is broken?
Please contact your local agency.